Monday to Friday (9:00 Am to 5:00 PM) | support@emergencyalarm.co.uk | 0800 810 1022

Complaints

At Emergency Alarm we are committed to going the extra mile for our customers. If you believe that we have not delivered the service you expected, we want to hear from you so that we can try to put things right. We take all complaints seriously and following the steps below will help us understand your concerns and give you a fair response.

Step 1

We aim to resolve your concerns as soon as possible. Call our Customer Support and they will help you and our experience tells us that most difficulties can be sorted out within a short period of time and we aim to resolve it on the very first call.

Step 2

In the unlikely event that your concerns have not been resolved within this time, your complaint will be referred to our Customer Relations Team who will arrange for an investigation on behalf of our Complaints Manager. Their contact details are as follows:

Post

Emergency Alarm
27 Old Gloucester Street,
London,
WC1N 3AX

Phone
0800 810 1022

Email
complaints@emergencyalarm.co.uk
support@emergencyalarm.co.uk

Our promise to you

We will:
• Acknowledge all complaints promptly
• Investigate quickly and thoroughly
• Keep you informed of progress
• Do everything possible to resolve your complaint
• Use the information from your complaint to proactively improve our service in the future.

Once we have reviewed your complaint we will issue our final decision in writing within 8 weeks of the date we received your complaint.

If you are still not happy.

If you are still unhappy after our review, or you have not received a written offer of resolution within 8 weeks of the date we received your complaint, you may refer your complaint to our Complaints Manager who can be contacted at:

Post

Emergency Alarm
27 Old Gloucester Street,
London,
WC1N 3AX

Phone
0800 810 1022

Email
complaints@emergencyalarm.co.uk
support@emergencyalarm.co.uk

Thank you for your feedback.

We value your feedback and at the heart of our brand we remain dedicated to treating our customers as individuals and giving them the best possible service at all times. If we have fallen short of this promise, we apologise and aim to do everything possible to put things right.